Something's wrong
Damaged, defective or not what you ordered
Contact us within 30 days of delivery with your order number, a description of the problem and clear photos of the item and the issue.
If it's approved we replace or refund at no cost.
Returns and refunds
No ruffled feathers.
We want every Birdline order to land just right. If it didn't, you have 30 days from delivery and we'll make it right. Reach out first so we can guide your return to the correct place.
- 30-day window
- Email us first
- Refund to original payment
Changed your mind
Size, color or just not for you
For customer-choice returns, we accept only new products. We accept authorized returns requested within 30 days of delivery when the item is unworn, unwashed, unaltered and in its original condition. Return shipping is on you and must be trackable; those charges are not refundable.
We don't process direct exchanges. Once your return is approved, place a new order for the size or color you'd prefer.
Three steps
How to start a return
Email us
Within 30 days of delivery, send your order number, the item you want to return and the reason.
Wait for the go-ahead
We reply with your return authorization and the correct return address. Please don't ship anything to an address on the package without our instructions.
Ship it tracked
Send the authorized item with a trackable service and keep your receipt until the return is complete.
Refunds
Once an authorized return is received and its condition approved, we refund the full price paid for each approved item plus applicable tax to your original payment method. For customer-choice returns, original and return shipping charges are not refundable. We email you when the return has been reviewed; your bank may need extra time to post the credit.
What we can't take back
For customer-choice returns, we can't take back items that are worn, washed, altered, stained, damaged after delivery, affected by odours or otherwise not in original condition. Damaged, defective or incorrect items are reviewed separately under the section above; approved claims receive a replacement or refund at no cost. Returns sent without authorization, shipped to the wrong address or requested more than 30 days after delivery may be refused. Gift cards and final-sale items are non-refundable.
Returned by the carrier
If a package comes back to us because the address was incorrect or incomplete, the shipment was refused or it wasn't claimed, we'll contact you when we're notified. You can request reshipment within 30 days and cover the new shipping charge. After 30 days the item may no longer be available for reshipment or refund.
Questions
We're here for the flock
Send your order number and what happened, and our support team will take it from there.
Email supportThis policy does not limit any rights you may have under applicable law.