Terms of Service
Birdline Outfitters is a consumer brand operated by DVAI LLC, a Tennessee limited liability company. In these Terms, “Birdline Outfitters,” “we,” “us,” and “our” refer to DVAI LLC. These Terms of Service govern your use of the Birdline Outfitters website, products, and services. By accessing our site or placing an order, you agree to these Terms.

1. Using Our Website
Our website is intended for personal, non-commercial use. You agree not to misuse our site, attempt to gain unauthorized access, or use automated means to collect information. We may restrict access for anyone who violates these Terms.
2. Orders & Payment
All prices are listed in USD and subject to change without notice. By placing an order you agree to provide accurate information and authorize payment in full. We may refuse or cancel any order, including for suspected fraud or pricing errors.
3. Shipping & Delivery
See our Shipping Information page for processing times, rates, and delivery estimates. We are not responsible for carrier delays or events outside our control.
4. Returns & Exchanges
Authorized returns may be requested within 30 days of delivery. Customer-choice returns must be unworn, unwashed, unaltered, and in original condition; the customer is responsible for trackable return shipping. After an authorized return is received and approved, we refund the purchase price paid for approved returned merchandise plus applicable tax. Original and return shipping charges are not refundable. We do not process direct size or color exchanges. Damaged, defective, misprinted, or incorrect orders must be reported within 30 days and, when approved, will be replaced or refunded at no additional cost. Do not mail anything back without return instructions. Gift cards and final-sale items are non-refundable. This policy does not limit rights you may have under applicable law. See our Returns policy for full details.
5. Gift Cards
Gift cards are delivered digitally and are non-refundable. They never expire and may not be redeemed for cash except where required by law.
6. Promotions & Discount Codes
Promotions and discount codes run for a limited time and cannot be combined unless stated. We may modify or cancel promotions at any time.
7. SMS Terms
By opting in to SMS you agree to receive recurring texts about orders and offers. Message frequency varies; message and data rates may apply. Reply STOP to opt out or HELP for help.
8. Intellectual Property
All content on this site — logos, text, graphics, product designs, photography — belongs to Birdline Outfitters and is protected by copyright and trademark law. Don’t copy or reuse it without written permission.
9. Limitation of Liability
We are not liable for indirect, incidental, or consequential damages arising from use of our site or products. Our total liability shall not exceed the amount you paid for the product giving rise to the claim.
10. Governing Law
These Terms are governed by the laws of the State of Tennessee, without regard to conflict of law principles.
Questions?
If you have any questions, please reach out — a real birder will get back to you.
support@birdlineoutfitters.com