Refund policy

We want you to love your gear. If something isn't right, we'll make it right.

Returns

You can request a return of unworn, unwashed, unaltered items in original condition within 30 days of delivery for a refund. Please contact us before sending anything back; customer-choice returns ship back at your cost using a trackable service.

We do not process direct size or color exchanges. Request an eligible return and place a new order for the size or color you prefer.

Damaged or incorrect items

If your order arrives damaged, defective, or incorrect, contact us within 30 days of delivery at support@birdlineoutfitters.com with your order number and a photo of the issue. We'll review it and work with you on a replacement or refund.

How to start a return

Email support@birdlineoutfitters.com with your order number and the item you'd like to return. We'll reply with instructions.

Refunds

Once your return is received and inspected, we'll issue your refund to the original payment method within 5–10 business days. Original shipping charges are non-refundable.

Non-returnable items

Gift cards are non-refundable. Items returned outside the 30-day window, or returned worn or washed, cannot be accepted.

Questions

Reach out any time at support@birdlineoutfitters.com. Birdline Outfitters is operated by DVAI LLC, Tennessee, United States.